Develop and use Emotional Intelligence

Develop and use Emotional Intelligence

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10+

Hours of learning

Self-paced

Format

10

Number of lessons

10

Hours

Self-paced

Format

10

Lessons

About course

In this course, you will develop the skills and knowledge required to enhance emotional intelligence, which is crucial for increasing self-awareness, self-management, social awareness, and relationship management in the workplace. This unit is designed for individuals who are responsible for leading a team or managing a work area. You will learn how to assess your emotional strengths and weaknesses, identify workplace stressors, and develop strategies for responding to them. The course also covers how to analyze emotional responses in others, create plans to address these emotions, and implement techniques to promote emotional intelligence within your team. By the end of the course, you will be equipped to improve your emotional intelligence and help others develop theirs, fostering a more understanding and cohesive workplace environment.

Chapters

Prepare to develop emotional intelligenceChapter-1
  • Develop a set of criteria to assess emotional strengths and weaknesses
  • Assess your emotional strengths and weaknesses against the criteria created in step 1
  • Identify potential emotional stressors in the workplace
  • Identify methods for responding to stressors that you identified in Step 3
  • Seek feedback from management teams, colleagues and customers on the methods that you identified in Step 4
  • Analyse emotional responses of co-workers
  • Develop a plan for identifying emotional responses and responding to them in the workplace environment
  • Apply techniques to deal with emotional expressions in your workplace
  • Identify improvement areas for your emotional intelligence
  • Make it safe for others to express their thoughts and feelings
  • Help others recognise the effects of their personal behaviour and emotions in the workplace
  • Implement changes that you may have identified in the workplace

Earn a career certificate

Add this credential to your LinkedIn profile, resume or CV. Share it on social media and in your performance review.
In this course, you will develop the skills and knowledge required to enhance emotional intelligence, which is crucial for increasing self-awareness, self-management, social awareness, and relationship management in the workplace. This unit is designed for individuals who are responsible for leading a team or managing a work area. You will learn how to assess your emotional strengths and weaknesses, identify workplace stressors, and develop strategies for responding to them. The course also covers how to analyze emotional responses in others, create plans to address these emotions, and implement techniques to promote emotional intelligence within your team. By the end of the course, you will be equipped to improve your emotional intelligence and help others develop theirs, fostering a more understanding and cohesive workplace environment.

Earn a career certificate

Add this credential to your LinkedIn profile, resume or CV. Share it on social media and in your performance review.
Prepare to develop emotional intelligenceChapter-1
  • Develop a set of criteria to assess emotional strengths and weaknesses
  • Assess your emotional strengths and weaknesses against the criteria created in step 1
  • Identify potential emotional stressors in the workplace
  • Identify methods for responding to stressors that you identified in Step 3
  • Seek feedback from management teams, colleagues and customers on the methods that you identified in Step 4
  • Analyse emotional responses of co-workers
  • Develop a plan for identifying emotional responses and responding to them in the workplace environment
  • Apply techniques to deal with emotional expressions in your workplace
  • Identify improvement areas for your emotional intelligence
  • Make it safe for others to express their thoughts and feelings
  • Help others recognise the effects of their personal behaviour and emotions in the workplace
  • Implement changes that you may have identified in the workplace

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How do I signup and access courses?

Choose Your Plan

Select the plan that’s right for you – Free Trial or Full Access.

Create Your Account

Set up your learner profile with just a few details.

Confirm Your Email

Check your inbox to verify your email and activate your account.

Access Your Course

Dive into your course and begin learning immediately.

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